Refund Policy
This Refund Policy explains how refund requests are handled for Aurion EA purchases. It applies once public checkout is enabled and a commercial sale has taken place.
Summary
- Before digital delivery or activation: refund requests are generally accepted within 14 days of purchase.
- After digital delivery or activation: refund requests are reviewed case by case, because the software and license may already have been delivered.
- License models: the current pricing model may include both a recurring subscription and a one-time lifetime license, depending on the checkout page.
How to request a refund
Email support@aurion.thetradingexpert.com with:
- Your order ID or checkout email.
- The license or MT5 account number, if already activated.
- A short explanation of the issue.
Approved refunds are processed through the original payment provider. Processing times depend on the payment method and bank.
What is not refunded
- Trading losses, missed profits, failed evaluations, or account rule violations.
- Issues caused by unsupported brokers, platform misuse, wrong settings, or ignoring the documentation.
- Issues caused by changing your mind after digital delivery or license activation, unless applicable law requires otherwise.
Digital content and consumer rights
Aurion EA is digital software. In some jurisdictions, consumers may have a withdrawal right for online purchases. That right may be limited once digital content has been delivered, downloaded, activated, or used with your prior consent. Your mandatory local consumer rights remain unaffected.
Last updated: 07/07/2026